Frequently Asked Questions

Please, select your question in the list below to find your answer. If you can't find it you can send an e-mail to info@mondialflowerbulbs.com.

01. Which company can be found behind this website?
02. Why is this website created?
03. Who created this website?
04. What can I do if the product I want to buy is not available?
05. Which flower bulbs can be bought on Mondial Flowerbulbs.com?
06. Do I have to pay immediately on the website?
07. How can I become a customer of Mondial Flowerbulbs?
08. What does Mondial Flowerbulbs do with the personal information of their customers?
09. I want to change the "including/excluding boxprices" option.
10. Is there some kind of information/order management?
11. How can I cancel my registration and stop being a customer?

The company behind Mondial Flowerbulbs.com is Mondial Lelies.b.v. Mondial Lelies b.v. is a flower bulbs exporter from The Netherlands. More information can be found here.

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This website is created to expand our horizon. Everybody on this world with an Internet connection can be reached with this website. We hope to get a wider range of customers from all over the world.

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The company who created this website is MindCoders b.v. More information can be found here.

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If you want to buy a product which is not available in our assortment you can always contact us. We will do our best to get the product you want.

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The flower bulbs that can be bought on Mondial Flowerbulbs.com are:

• Liliums;
• Tulips;
• Gladiolus;
• Irisses;
• Freesias;
• Hyacinths;
• Drysale.

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No! You don't have to pay on the website. We realize it is still not save to pay threw the Internet. That's why we've choosen for a construction where you can order your products without paying immediately. Ordering on this website is more like asking Mondial Flowerbulbs for a pro forma invoice. Save and simple.

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To become a customer of Mondial Flowerbulbs you must register by filling in your personal information. After sending the registration you get an e-mail with the information you gave during the registration. After that Mondial Flowerbulbs will approve (or disapprove) your application within 24 hrs. When your application is approved you're a customer.

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Mondial Flowerbulbs will always keep all personal information of their customers secret. We will never distribute the information to third parties. Your personal information is confidential and Mondial Flowerbulbs is aware of that.

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During the registration you had to make a choice for "Prices including/excluding boxprices".

Including means that all preperation costs and the costs for the boxes are included in the prices you see on the assortment page.

Excluding means that all preperation costs are included in the prices you see on the assortment page. But the prices for a box are excluded. The prices for the boxes are added to the total price when you are done ordering. Then you can see it on the bottom off the pro forma invoice you'll be requesting.

You can change your given option by going to "Manage Account" on the upper left corner of the website. Of course you have to be registered and logged on to the website.
After that you click the "Edit info" link and scroll to the bottom of the page. There is a link that you must click called "Send in a request to change this to: ...". When you click this link an e-mail will be send to Mondial Flowerbulbs. They must change the option by hand!!! You'll be informed when this is done.

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Our website does have an order management system. After you logged in, in the upper left corner you see the 4 options concerning your account:

• View current order
• Order history
• Manage account
• Manage shipping address

View current order: You can see the order you were working on during your last visit.
Order history: You can see all the orders you have ever placed on our website. This page is divided in a "fullfilled" part and an "Unshipped" part. The state of your order can be seen there.
Manage account: here you can manage the information you filled in during the registration.
Manage shipping address: here you can add of delete your shipping addresses.

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You can cancel your registration by sending Mondial Flowerbulbs.com an e-mail. We will delete your account.

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